Booking Policy
Please read our policies prior to booking your appointment
Your appointment is time set aside especially for you. These guidelines help us care for every guest and respect the time of our team.
By booking an appointment with Hometown Beauty, you acknowledge and agree to this cancellation policy. Cancellation fees are the responsibility of the client and may be required before future appointments can be booked.
No-shows will be charged 100% of the scheduled service.
Cancellations
We kindly require at least 48 hours’ notice if you need to cancel or reschedule your appointment. Appointments cancelled or rescheduled with less than 48 hours’ notice will be subject to a fee of 50% of the scheduled service.
Contact the salon on (226) 778-2794 or use the options in your booking confirmation. Please avoid time-sensitive appointment changes through social media.
Late Arrivals
Please arrive ready for your appointment time. If you are running late, call us as soon as possible. After 15 minutes, we may need to shorten or reschedule your service to protect the next guest’s appointment.
The late-cancellation fee may apply if we cannot complete the booked service within the time we have set aside for you.
Emergencies
We understand that life happens and plans can change. If illness or an emergency affects your visit, contact us promptly so we can discuss the situation with you.
In the event of an emergency or extenuating circumstance, Hometown Beauty may use its discretion when applying the cancellation policy.
Before You Book
Choosing your service
Please select the service that best matches your goals. For a significant colour change, extensions or aesthetic treatments, start with a consultation when offered. Current pricing, service lengths and availability are shown in the booking menu.
Deposits
A deposit may be requested for selected longer appointments, such as extended colour services. Any required deposit will be explained before you confirm your booking and applied to your final service total.
With at least 48 hours’ notice, your deposit may be transferred to a new appointment or refunded. Within 48 hours, it will be applied toward any late-cancellation or no-show fee. Deposits and fees will not be charged twice for the same amount.
Frequently Asked Questions
Preparing for your appointment
Follow any preparation instructions sent by your service professional. Bring inspiration photos where helpful, and let us know about relevant sensitivities before your appointment.
Consultations & Services
Some services require a consultation before treatment. Your professional will discuss suitability, preparation and aftercare with you. Treatment availability is subject to their assessment.
Questions About Our Policies?
Please contact the salon as soon as possible after your visit. We’ll connect you with your service professional to discuss your concerns and the appropriate next step. Call us directly at (226) 778-2794 or send us an email [email protected] before booking. We’re happy to help you plan your visit.